Kandji Release Stages

Understanding Kandji release stages

Kandji regularly introduces new product features in stages, with varying levels of availability and support.

Some features may skip certain stages in the release process.

Alpha

In the Alpha stage, select customers are invited to explore new features that are in the early stages of development. These features are functional but may undergo significant changes before reaching subsequent release stages. 

The primary objective of the Alpha phase is to gather valuable feedback from real-world usage, which will inform further development. During this phase, traditional support services are not available; however, we encourage users to submit Feature Requests to help us refine the product.

Early Access (EA)

Kandji will, from time to time, invite select customers to test new features before they are available to all customers. The objective is to gather real-world feedback and refine the feature while it’s still in development.

Features in Early Access are designed to be functional, but their implementation and behavior may change before they reach later release stages. Therefore, we recommend using these features only on testing devices, not production devices.

Participants in the Early Access program can access support through a dedicated ticket portal, where they can report issues and provide feedback. We also provide private documentation for these features, separate from our main support knowledge base.

Preview

Features in Preview are available to all Kandji customers and are generally ready for production environments. However, some details of their implementation may still change. The Preview phase aims to expose new features to a broader audience for feedback and real-world testing. These features are clearly marked in the Kandji user interface to indicate that minor changes may still occur.

Preview features are supported through standard support channels and documented in the Kandji support knowledge base.

Generally Available (GA)

Features labeled as Generally Available (GA) are accessible to all customers and suitable for production environments without any additional requirements. Kandji's Support Engineering team fully supports these features. Please note that some GA features may be available separately.

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