Questions & Best Practices

What is Activation Lock ? Activation Lock is a security feature developed by Apple to help prevent unauthorized use of Apple devices if they are lost or stolen. This feature is part of the " Find My " service and is designed to deter th...

If you were directed to this page through a notification, it is because your organization blocks the application you attempted to open. Please reach out to your company’s Kandji Administrator or IT department for more information. Depending on...

What is AppConfig ? AppConfig , developed by a dedicated community, provides tools and best practices that leverage native capabilities in mobile operating systems. You can pre-configure App Store Apps ( Apps and Books from Ap...

Why Do I Have to Verify My Domain? Before this new requirement, anyone could add a domain to their Apple Business Manager account and create Managed Apple IDs using this domain—even if they didn’t own it. This could lead to ownership conflicts...

What are Kandji Agent Diagnostics? The Kandji Agent has a built-in tool for gathering and submitting detailed diagnostic data from your Mac to Kandji for troubleshooting. This data includes logs, operating system information, and other re...

While they all look similar, macOS has three separate screens that allow you to log in and start a new user session, decrypt the system volume at startup, or unlock an existing user session The screen to sign in to a computer account will be f...

For feature requests or ideas, please use the Resources button on the left-hand navigation bar in the web app, then click on Submit Feature Request . You can also use this button to request a new Auto App . If you have a question or need ...

Changes in macOS Catalina version 10.15.4 Starting with macOS  10.15.4 , Apple has begun alerting end users if their Mac has a Kernel Extension that leverages deprecated KPIs (Kernel Programming Interfaces). Apple has begun re...

To add apps to Kandji , take the following steps: If you haven't already, Configure Apps and Books in your Kandji tenant. In Apple Business Manager , click on Apps and Books . After searching and locating the app that yo...

Organization  In most scenarios, admins find that the most effective option for organizing employee-owned devices ( BYOD devices) is to create a separate Blueprint for them. Leveraging a separate Blueprint for BYOD devices has the...

Preventing Beta Software Installation for iOS , iPadOS , and visionOS Users can enroll iOS , iPadOS , and visionOS devices in Apple's beta software programs like AppleSeed for IT or the Apple Beta Software Program using...

AppleCare Enterprise Support In certain situations, Kandji support might suggest reaching out to the AppleCare Enterprise Support team. This is particularly relevant for issues related to Apple Business Manager , Apple Push Notification servi...

Delay macOS software updates To maintain a consistent software update schema across your organization you can defer software updates and choose when they will automatically be installed. There are two places you'll want to configure this; Soft...

What is PPPC, TCC? The Transparency, Consent, and Control framework (TCC) (first introduced in macOS Mojave) improves the security of macOS by requiring end users or administrators to approve (or pre-approve) an application's access to ce...

What are Global Variables? Global variables (or environment variables) are dynamic values that influence how processes and applications behave. These variables store essential information like system paths, user details, and configuration settings,...

macOS Mac computers on Big Sur or earlier operating systems cannot be added to Apple Business Manager using Apple Configurator. Some resellers may allow past purchases to be added to Apple Business Manager . Contact your rese...

This guide is for accounts that are not utilizing Google or Office 365 for logging into Kandji . If you do use those services for Kandji authentication, learn how to reset your passwords here: Office 365 Google Account Own...

What is a Sysdiagnose? A sysdiagnose in macOS is a powerful tool designed to help troubleshoot and debug complex system issues. It collects a wide range of diagnostic data from your Mac, making it invaluable for identifying performance problem...