Self Service - Library Items

Configure library Items for Self Service availability.

Items available for Self Service

The following library Items are currently able to be offered through Self Service:

  • Auto Apps
  • App Store Apps (Apps and Books) 
  • Managed OS (Major OS Upgrades)
  • Custom Apps
  • Custom Scripts
  • Custom Printers

    Enabling Self Service for Library Items

    Once you have Self Service settings configured (Settings > Self Service), you can then enable individual library items to appear in the Self Service app for your users. In the library item, the Self Service options and customizations will be displayed.

    1. In the Installation pop-up menu, choose either Install on-demand in Self Service or Install and continuously enforce.
    2. Choose an available category in the Category pop-up menu.
    3. Select Recommended if you want this item to appear in the Recommended section of the Self Service app.
    4. Click the Edit button to customize the appearance of the item in the Self Service app.

    Customizing a Library Item

    You can customize a library item for Self Service by clicking the Edit button on the item tile in the Customization section. In the Self Service Customization details pane, the following options are available.

    1. Enter a custom name in the Name field. The name will be pre-filled from the App Store listing, Auto App item, or Library Item details.
    2. Enter a short description. This entry will be pre-filled from the App Store or Auto App listing. 
    3. Choose an available category from the Category pop-up menu.
    4. Select Recommended if you want the item to appear in the Recommended section of the Self Service app.
    5. Enter a long description. This entry will be pre-filled from the App Store or will contain the short description from the Auto App.
    6. Select Require users to read the description before installing if you want to ensure that users are presented with that information before proceeding with the installation of the item.

      CleanShot 2021-06-02 at 11.05.08@2x

    Auto App Considerations 

    Auto Apps can be offered through Self Service. There are important considerations that should be understood when leveraging Auto Apps with Self Service. 

    • When an Auto App's Installation option is set to Continuously Enforce, you can still optionally show this item in Self Service. This may be useful if users need to try reinstalling the application for any reason. 
    • When an Auto App's Installation option is set to Install on-demand from Self Service the app will not be installed until the end-user installs the application from Self Service. 
      • When installing from Self Service, the latest version of the app will be installed.
      • If you configure version enforcement in the Updates section, the Auto App will be updated if the App is currently installed, either via Self Service or other means (such as if the user downloads it manually). 

    Managed OS Considerations

    Major macOS upgrades may be offered through Self Service. There are important considerations that should be understood when leveraging Managed OS with Self Service. 

    • When a Managed OS library item's Installation option is set to Continuously Enforce, you can not show this item in Self Service.
    • When a Managed OS library item's Installation option is set to Install on-demand from Self Service, major macOS versions will not be enforced per the Updates configuration. 
        • When upgrading via Self Service, the latest version of the major macOS version will be installed.
        • When set to Install on-demand from Self Service, the Managed OS item will only be displayed in Self Service when the user's Mac is on a previous major macOS version. 
        • If you additionally configure Updates, minor macOS updates will be enforced automatically after the end-user has upgraded to macOS Big Sur through Self Service or Software Update.

      App Store Apps (Apps and Books) Considerations

      App Store apps may be offered through Self Service. There are important considerations that should be understood when leveraging App Store Apps with Self Service. 

      • When an App Store app's Installation option is set to Install and Continuously Enforce, you can still optionally show this item in Self Service. This may be useful if users need to try reinstalling the app for any reason. 
      • When an App Store app's Installation option is set to Install-on-demand from Self Service, the app will not be installed until the user installs the application from Self Service.
        • When Installing via Self Service, the latest version of the app will be installed. 
        • Kandji will automatically take over management of licensed applications that are not from the App Store if set to Install-on-demand from Self Service (as long as the bundle ID of the existing application matches that of the Apps and Books version). Your global or per-app update settings will be respected. 

      Custom Apps Considerations

      Custom apps may be offered through Self Service. There are important considerations that should be understood when leveraging custom apps with Self Service. 

      • When a custom app's Installation option is set to Install and Continuously Enforce, you can still optionally show the custom app in Self Service. This may be useful if users need to try reinstalling the software. 
      • When a custom app's Installation option is set to Install once per device, you can still optionally show the custom app in Self Service. This may be useful if users need to try reinstalling the software. 
      • When a custom app's Installation option is set to Install on-demand from Self Service, the app will not be installed until the user installs the application from Self Service.

        Custom Scripts Considerations

        Custom scripts may be offered through Self Service. There are important considerations that should be understood when leveraging Custom Scripts with Self Service. 

        • When a custom script's Execution Frequency option is set to Install once per device, you can still optionally show this item in Self Service. This may be useful if users need to try rerun the script for any reason. 
        • When a custom script's Execution Frequency option is set to Install-on-demand from Self Service, the app will not be installed until the user installs the application from Self Service.

        Custom Printers Considerations

        Custom printers may be offered through Self Service. There are important considerations that should be understood when leveraging custom printers with Self Service. 

        • When a custom printer's Installation option is set to Install and Continuously Enforce, you can still optionally show the printer in Self Service. This may be useful if users need to reinstall the printer for any reason (such as the user deleting the printer). 
        • When a custom printer's Installation option is set to Install once per device, you can still optionally show the printer in Self Service. This may be useful if users need to reinstall the printer for any reason (such as the user deleting the printer). 
        • When a custom printer's Installation option is set to Install-on-demand from Self Service, the printer will not be installed until the user installs the printer from Self Service.