Self Service for macOS

By Katelyn Husvar

Learn how to navigate and install software from Self Service on managed macOS computers

If a Kandji Agent update is pending, Self Service for macOS automatically closes after 15 minutes of user inactivity.

Opening Self Service

The Self Service App will automatically install on all enrolled Mac computers. Self Service can be opened from either the menu bar, Launchpad, the /Applications folder in Finder, or URL. Self Service is installed at:

/Applications/Kandji Self Service.app
Although the name of the app is Self Service, the path to the app uses the full name Kandji Self Service.app

From the Menu Bar

To launch Self Service from the menu bar. 

  1. In the menu bar, click the Kandji logo.
  2. Hover over KandjiSelf Service and Choose Open.

From Launchpad

To launch Self Service from Launchpad: 

  1. In the Dock, click Launchpad.
  2. Click Self Service.

From Finder

To Launch Self Service from the /Applications folder in Finder:

  1. In the Dock, click the Finder.
  2. In the Finder window sidebar, click Applications to open the Applications folder.
  3. Double-click Self Service.

From URL:

To Launch Self Service from a URL:

  1. In a web browser, enter the following URL then press Return:
    kandji://open-app/self-service
If a device is having issues with Self Service, you can re-install the Kandji Agent on the device which will also re-install Self Service on the device. This can be achieved by going to the device record, selecting the More (...) option to the top right of the page, then selecting 'Re-Install Agent'.

The primary means of navigating within Self Service is the navigation bar on the left side of the app window. The All category will always be shown there. Any additional categories will automatically populate and display based on the library items assigned to the computer. 

  1. Search: Search Self Service for available items.
  2. Categories:
    • All: All items that are available in Self Service.
    • Recommended: Any items marked by the administrator as recommended. Each item that's recommended has the Recommended icon displayed next to it (by default a star icon).
    • Bookmarks: Give your users links to the resources they need at work in Kandji’s Self Service app.
    • Other categories, depending on the organization's configuration.
  3. Device Info: End users can now see key device information—such as OS version, power percentage, storage capacity, and even connected displays—on a single page.
    • Sync Button: The Sync button allows end users to easily initiate device check-ins when requested by their IT administrators.
  4. Updates: The Updates tab is a refresh of the previous Activity tab. End users can now see all applications installed through Self Service, with available updates grouped at the top of the page.

Installing Available Applications

Apps that are available for Self Service installation will display the following:

  1. App icon
  2. App name
  3. App description
  4. Install button

Clicking the Install button will download and install the app. After installing an app, that button will change to Open. To access additional options:

  1. Move the pointer next to the Open button and click the ellipsis. The following options become available:
  2. Reinstall the app
  3. Show the app in Finder
  4. Add the app to the Dock
  5. Open the app's support webpage
  6. Show the app in the App Store (Apps & Books apps only)

Clicking the App icon or App name will bring up additional information:

  1. App icon
  2. App name
  3. Short description
  4. Long description
  5. Install button or Open button (after an app has been installed the Install button changes to the Open button)

Device Localization Support

When a user configures their macOS device to use one of the supported languages as its primary language, the Self Service app displays localized text for non-customizable strings. No admin configuration is required to enable this capability.

The following languages are supported:

  • French / French (Canada)

  • Spanish

  • German

  • Portuguese

  • Italian

  • Chinese (Simplified)

  • Japanese


Show or Hide Kandji Menu

With Kandji Self Service, we also have the ability to show and hide the Kandji Menu.

Show Kandji Menu

To show the Kandji Menu while in Self Service, we can do the following:

  1. In the menu bar, click Help.
  2. Click Show Kandji Menu...

Hide Kandji Menu

To hide the Kandji Menu, we can do the following:

  1. In the menu bar, click the Kandji logo.
  2. Choose the settings gear.
  3. Select Hide Kandji.