Learn how to get a device checking in again
Overview
macOS devices enrolled in Kandji attempt to check in every 15 minutes. If a device isn't checking in, review the following quick fixes to attempt to regain communication between Kandji and the device.
Quick Fixes
Internet
- Make sure the device has an active, unblocked internet connection. Try a different connection, like a mobile hotspot, to rule out the internet connection as the reason.
Force a Check-in
Self Service
- The Sync button in the Device Info section of Self Service allows end users to easily initiate device check-ins when requested by their IT administrators.
Command Line
- Force Kandji to run via the command line. Enter the following command in Terminal.app to force Kandji to check-in. The Terminal output may provide details on the current status of Kandji.
sudo kandji run
Restart
- If a process has stalled, restarting the device may resolve the issue and help the device start checking in normally. Kandji waits up to 30 minutes to check in after a reboot to ensure the device is not occupied with updates or other activities.
Re-enroll
- Manually re-enrolling the problem device may resolve any check-in-related issues.
- Ensure the correct Blueprint is selected when enrolling a device. If a different Blueprint is selected, the device will enforce that Blueprint's assigned Library items and parameters. The device record will not be duplicated after re-enrolling. Kandji will link the new enrollment with the prior device record.