Self Service Settings

Learn how to configure Self Service for macOS


Basic Self Service functionality is available to all Kandji plan tiers. Self Service acts as an internal app store for your end-users to self-install applications made available to them in Self Service. Self Service is always installed on macOS devices enrolled in Kandji. Self Service is located at:

/Applications/Kandji Self

Configuring Self Service

Self Service allows users to install Apple App Store Apps, Auto Apps and Managed OS install on demand. To customize the look of Self Service, visit the appropriate Settings section:

  1. Navigate to Settings in the left-hand navigation bar.
  2. Select the Self Service tab.
  3. In the bottom right corner click the Edit button.


Branding & Preview

Here you can customize the Self Service App with your company's name and logo or other information. The built-in preview shows how Self Service will look to your end-users, in both Light and Dark Mode. You can switch between Light Mode and Dark Mode previews.

The Self Service Preview may not show up on lower-resolution displays. This includes Retina displays in High DPI mode.

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You can upload your company’s logo, which will be displayed next to the title inside of Self Service. A square logo, 80x80 pixels, in PNG format with a high DPI is recommended.

  1. Click the Upload Icon button, locate your logo in Finder and click the Open button.
  2. Your logo will be displayed where the default logo was previously, and you will see it in the Preview.

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In the event you would like to remove the custom logo take the following steps:

  1. Click the Edit button in the bottom right corner (if not already in edit mode).
  2. Click the Remove button.

Your custom logo will be then be replaced with the default logo.

Title & Message

A custom title for the Self Service App banner can be set, as well as an optional message. Many clients use this space to provide end-users IT Support contact information.

  1. Set the title displayed in the Self Service header banner.
  2. Set a custom message displayed under the title.



Several default categories are provided to help organize your Self Service applications. Recommended and All are two categories that will always be available. They are always the first two categories shown in Self Service. All other categories can be reordered, renamed, or deleted. Additional categories can be added as needed for your organization as well.

Add a Category

  1. Click Add in the bottom left corner of the Categories section to add a new category.
  2. Choose an icon for your new category.
  3. Enter a name for the new category. (Category names should be a maximum of 18 characters in length.)


Change the Category Order

The order of categories in the Self Service settings page will be the order in which the categories are displayed to an end-user in Self Service.

  1. Drag the categories using the slide bars on the left side of the window


Rename a Category

  1. Click the Name of a category you want to edit, and enter the new category name.
  2. Click outside of the Categories section to stop editing.


Change the Category Icon

  1. Click the icon to the left of the category name.
  2. The icon library will open. Click the new icon you would like to use.
  3. Click outside of the Categories section to stop editing.

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