Self Service Settings

Learn how to configure Self Service

Availability 

Self Service functionality is available to all Kandji plan tiers. Self Service acts as an internal app store for your users to self-install applications you make available to them.

Self Service is installed on all macOS devices enrolled in Kandji in the /Applications folder:

/Applications/Kandji Self Service.app

On iOS and iPadOS, Self Service is deployed as an App Store app and appears on users' home screens. 

Configuring Self Service

Self Service allows users to install App Store apps on macOS, iOS, and iPadOS. Auto Apps and Managed OS are available only on macOS. To customize the look of Self Service:

  1. Navigate to Settings in the left-hand navigation bar.
  2. Select the Self Service tab.
  3. In the bottom right corner click the Edit button.

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Branding and Preview

You can customize the Self Service app with your company's name, logo, or other information. There are built-in previews to see how Self Service will look to your users, in both Light and Dark Mode, and on each Apple platform.

The Self Service preview may not show up on lower-resolution displays, including Retina displays in High DPI mode.

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Logo

You can upload your company’s logo, which will be displayed next to the title in Self Service. A square logo (80x80 pixels) in PNG format with a high DPI is recommended.

  1. Click the Upload Icon button, locate your logo in Finder, and click the Open button.
  2. Your logo will be displayed where the default logo was previously, and you will see it in the Preview.

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If you would like to remove the custom logo:

  1. Click the Edit button in the bottom right corner (if not already in Edit mode).
  2. Click the Remove button.

Your custom logo will be then be replaced with the default logo.

Title and Message

You can set a custom title and optional message for the Self Service banner. One use of this space: to provide users IT support contact information.

  1. Set the title displayed in the Self Service header banner.
  2. Set a custom message displayed under the title.

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Categories

Several default categories are provided to help organize your Self Service apps. Recommended and All are the first two and will always be available. Other categories can be reordered, renamed, or deleted. Additional categories can be added as needed.

Add a Category

  1. Click Add in the bottom left corner of the Categories section to add a new category.
  2. Choose an icon for your new category.
  3. Enter a name for the new category (a maximum of 18 characters in length).

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Change the Category Order

The order of categories that appears in the Self Service settings page will be the order in which the categories are displayed to a user in Self Service.

  1. Drag the categories using the slide bars on the left side of the window

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Rename a Category

  1. Click the Name of a category you want to edit and enter the new category name.
  2. Click outside of the Categories section to stop editing.


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Change the Category Icon

  1. Click the icon to the left of the category name.
  2. The icon library will open. Click the new icon you would like to use.
  3. Click outside of the Categories section to stop editing.

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