Learn about Automated Device Enrollment Profile statuses
What is a Device Enrollment Profile?
To enable the automated setup process, Kandji links a specific profile to the devices within your Apple Business Manager account. This takes place via Apple's Device Assignment Services API. Once a profile is assigned by Kandji, the device is ready for streamlined, automatic setup.
What are the possible statuses?
| Status | Meaning |
| Pending | The profile will be assigned shortly; please refresh the page in a moment. |
| Assigned | The Device Enrollment profile for the current Blueprint has been assigned. |
| Failed | The Device Enrollment profile has failed to assign, please contact Kandji Support. |
Hovering over a Device Enrollment profile status will reveal a timestamp with the date and time that the status was set.
Check Device ADE Status
Before attempting to enroll a device through ADE, it's important to check the status in the Automated Device Enrollment section in your Kandji Web App.
- Click Devices.
- Click Automated Device Enrollment.
- The Awaiting Enrollment Status means that a device is not currently enrolled, but it is ready to be enrolled through ADE now.
- If you hover over the Assigned text in the Profile tab, you can see the Profile Assignment date and time.
- The Last fetch date and time is the last time that Kandji received updated ADE device information from Apple Business Manager.
Timing Considerations
When a macOS or iOS device connects to the internet during Setup Assistant, it reaches out to Apple to determine if it has a Device Enrollment profile pending. If the device does not have a profile pending at that time, it is allowed to be set up as if it were a consumer Apple device.
It is important that prior to connecting your devices to the internet during Setup Assistant:
- You have assigned your devices to Kandji via Apple Business Manager.
Learn how to assign devices in Apple Business Manager - You see the "Assigned" status for the applicable devices in Kandji.