Access to Kandji Support

Learn who can get support from Kandji Support Engineers and when.

Kandji is a powerful yet easy-to-use tool designed for IT administrations of any size organization. Our support team and this Knowledge Base are here to help answer any questions. Below you'll find details on the level of support users can receive based on access to their company's Kandji Web App. For more information, you can read about the Kandi Agent or an overview of the platform.

Contacting Support

  • Chat: Live chat is available for all Kandji Team Members from Monday through Friday, 06:00 to 01:00 Coordinated Universal Time (UTC) (excluding company holidays). Click on the Chat Bubble at the bottom right of the Kandji Web App.
  • Email: Reach out to us via email at support@kandji.io.
  • Knowledge Base: Available 24/7 at support.kandji.io, you'll find overviews of all areas of Kandji and frequently asked questions. You can also submit a ticket from anywhere in our Knowledge Base at the top or bottom of the page.

Team Members

Support is provided to any individual who has access to the Kandji Web App. You can invite other administrators in the Access tab of the Settings section.

End Users

Users of enrolled devices will be directed to contact their IT Admin. For security and privacy reasons, Kandji does not provide support to anyone not found in the Team section of your Kandji account settings.

Kandji Support Holiday Schedule

Date Support Hours (UTC) 
January 17, 2022 06:00-15:00
February 21, 2022 06:00-15:00
March 14-25, 2022 06:00-24:00
April 5, 2022 11:00-01:00
April 18, 2022 11:00-01:00
May 2, 2022 11:00-01:00
May 30, 2022 06:00-15:00
June 2, 2022 11:00-01:00
June 3, 2022 11:00-01:00
June 20, 2022 06:00-15:00
July 4, 2022 06:00-15:00
August 29, 2022 11:00-01:00
September 5, 2022 06:00-15:00
October 10, 2022 06:00-15:00
October 31- November 5, 2022 06:00-02:00
November 11, 2022 06:00-15:00
November 24, 2022 06:00-15:00
November 25, 2022 06:00-15:00
December 23, 2022 Closed
December 26, 2022 Closed
December 27, 2022 11:00-1:00
January 2, 2023 Closed