Understand what your users will experience during the Managed OS for macOS update process.
Users will receive a banner notification starting 5 days before the enforcement deadline. Clicking on the notification will open the Kandji Menu Bar App.
Updating macOS Inside the Kandji Menu Bar App
Users will notice the Kandji menu bar app has a red dot indicating that an action is required. This indicator will begin to appear 5 days prior to the enforcement deadline.
When clicking on the Kandji menu bar app dropdown, users will see the available macOS update and its version.
The update will be visible in the Kandji menu bar app starting 5 days prior to the enforcement deadline.
Update Info: Once a user clicks the available update in the menu bar app, they will be presented with the update information and the option to start the update immediately. Once the user clicks Start Now, all open apps will be forcibly closed and kept closed until the update is finished.
Install in Progress: After a user starts an update via the Kandji menu bar app, they will be shown the following Install in Progress window. The Mac will automatically reboot to complete the update installation.
Enforcement Deadline Reached
Once the enforcement deadline has been reached, the Kandji menu bar app will open, displaying a 30-minute countdown, giving the user time to close all programs and save their work.
If the user does not click Start Now by the end of the countdown, Kandji will forcibly close all apps and begin the upgrade.
In cases where the deadline for an enforced version has passed for a Mac running an older incremental version of macOS, the latest released version of macOS approved by Kandji will always be installed when updating. The enforced version only sets the "floor" used to determine if an update is required; it does not set the version that gets installed.
Delay 1 hour: Users will also have the option to delay the enforced install by one hour, each hour, for up to an additional 24 hours. This helps prevent installations from disrupting critical activities during the working day.
To learn more about Managed OS, please see our other support articles:
Configuring Managed OS for macOS
Managed OS for macOS Compatibility and Installation Mechanisms