Create and check the status of support tickets using the Support Customer Portal
Overview
For customers, the Support Customer Portal allows you to open a new support ticket, communicate with support, and check the status of existing support requests.
- Signing In
- Viewing Tickets
- View All Tickets Associated with your Instance
- File a Support Ticket
- Go to Knowledge Base
Signing In
Customers can sign in to the Support Customer Portal from any page in our Knowledge Base. At login, you can enter the subdomain of your instance and authenticate with your web app credentials.
In order to login to the Support Customer Portal, users must be a Team Member with at least Auditor level access to the Kandji Web App.
Viewing Tickets
The Tickets page will show the current Ticket Activity. From here, you may:
- View ticket identifiers.
- View ticket subjects, click on them to view threaded communication with support, and add new responses.
- View the status of your support tickets.
Any Team Member included in communications for a ticket will have access to that ticket in their portal.
View All Tickets Associated with your Instance
By default, web app team members will exclusively have access to tickets they have created. Account Owners may request visibility to all tickets associated with their company instance, for themselves and/or any other web app team members, by contacting support via chat, support portal, or email at support@kandji.io.
File a Support Ticket
Click on Submit a Ticket to open a new ticket with Kandji Support.
- You can attach files and include a serial number of a device.
Go to Knowledge Base
Click on Knowledge base to access Kandji's Library of Support Guides.
