Access to Kandji Support

By Emalee Firestein

Learn who can get support from Kandji Support Engineers and when

Kandji is a powerful yet easy-to-use tool designed for IT administrations of any size organization. Our support team and this Knowledge Base are here to help answer any questions. Below you'll find details on the level of support users can receive based on access to their company's Kandji Web App. For more information, you can read about the Kandji Agent or an overview of the platform.


Contacting Support

  • Chat: Live chat is available 24 / 5 via the Chat Bubble at the bottom right of the Kandji Web App. Support hours begin Sundays at 23:00 (UTC) and end Saturdays at 02:00, Coordinated Universal Time (UTC) (excluding company holidays shown below).
  • Email: Reach out to us via email at support@kandji.io
  • Knowledge Base: Available 24 / 7 at support.kandji.io, you'll find overviews of all areas of Kandji and frequently asked questions. You can also submit a ticket from anywhere in our Knowledge Base at the top or bottom of the page.

Team Members

Support is provided to any individual with access to the Kandji Web App. You can invite other administrators in the Access tab of the Settings section.

End Users

Users of enrolled devices will be directed to contact their IT Admin. For security and privacy reasons, Kandji does not provide support to anyone not found in the Team section of your Kandji account settings.

Kandji Support Holiday Schedule


DateHoliday Support Hours (UTC) 
December 23, 2022Closed
December 26, 2022Closed
December 27, 202211:00-2:00
December 30, 2022
07:00-16:00
January 2, 2023Closed
January 16, 2023
00:00-16:00
January 26, 2023
07:00-02:00
February 5, 2023
Closed
February 6 - February 10, 2023
15:00-24:00
February 20, 2023
00:00-16:00
April 07, 2023
10:00-01:00
April 10, 2023
10:00-01:00
April 25, 2023
06:00-01:00
May 29, 2023
00:00-16:00
June 12, 2023
07:00-02:00
June 19, 2023
00:00-16:00
July 04, 2023
00:00-16:00
September 04, 2023
00:00-16:00
October 02, 2023
06:00-02:00
October 09, 2023
23:00-16:00
November 10, 2023
23:00-16:00
November 23, 2023
23:00-16:00
November 24, 2023
23:00-16:00
December 22, 2023
23:00-16:00
December 25, 2023
Closed
December 26, 2023
09:00-24:00
December 29, 2023
00:00-16:00