Learn who can get support from Kandji Support Engineers and when
Kandji is a powerful yet easy-to-use tool designed for IT administrations of any size organization. Our support team and this Knowledge Base are here to help answer any questions. Below, you'll find details on the level of support users can receive based on access to their company's Kandji Web App. For more information, you can read about the Kandji Agent or an overview of the platform.
- Chat: Live chat is available 24 / 5 via the Chat Bubble at the bottom right of the Kandji Web App. Support hours begin on Sundays at 22:00 (UTC) and end on Saturdays at 02:00 (UTC) (excluding company holidays shown below).
- Email: Customers may reach out to us via email at firstname.lastname@example.org
- Knowledge Base: Available 24 / 7 at support.kandji.io, you'll find overviews of all areas of Kandji and frequently asked questions. You can also submit a ticket from anywhere in our Knowledge Base at the top or bottom of the page.
Support is provided to any individual with access to the Kandji Web App. You can invite other administrators in the Access tab of the Settings section.
Users of enrolled devices will be directed to contact their IT Admin. For security and privacy reasons, Kandji does not provide support to anyone not found in the Team section of your Kandji account settings.
Kandji Support Holiday Schedule
|Date||Holiday Support Hours (UTC)|
|January 2, 2023||Closed|
|January 16, 2023||00:00-16:00|
|January 26, 2023||07:00-02:00|
|February 5, 2023||Closed|
|February 6 - February 10, 2023||15:00-24:00|
|February 20, 2023||00:00-16:00|
|April 07, 2023||00:00-1:00, 10:00-23:59|
|April 09, 2023||Closed|
|April 10, 2023||10:00-24:00|
|April 25, 2023||00:00-01:00, 06:00-23:59|
|May 29, 2023||00:00-07:00, 22:00-23:59|
|June 12, 2023||06:00-11:59|
|June 19, 2023||00:00-15:00, 22:00-23:59|
|July 04, 2023||00:00-15:00, 22:00-23:59|
|September 04, 2023||00:00-15:00, 22:00-23:59|
|October 02, 2023||06:00-11:59|
|October 09, 2023||00:00-15:00, 22:00-23:59|
|November 10, 2023||00:00-16:00|
|November 23, 2023||00:00-16:00, 22:00-23:59|
|November 24, 2023||00:00-16:00|
|December 22, 2023||00:00-16:00|
|December 25, 2023||Closed|
|December 26, 2023||11:00-23:59|
|December 29, 2023||00:00-16:00|