Learn who can get support from Kandji Support Engineers and when.
Kandji is a powerful yet easy-to-use tool designed for IT administrations of any size organization. Our support team and this Knowledge Base are here to help answer any questions. Below you'll find details on the level of support users can receive based on access to their company's Kandji Web App. For more information, you can read about the Kandji Agent or an overview of the platform.
- Chat: Live chat is available for all Kandji Team Members from Monday through Friday, 06:00 to 01:00 Coordinated Universal Time (UTC) (excluding company holidays). Click on the Chat Bubble at the bottom right of the Kandji Web App.
- Email: Reach out to us via email at firstname.lastname@example.org
- Knowledge Base: Available 24/7 at support.kandji.io, you'll find overviews of all areas of Kandji and frequently asked questions. You can also submit a ticket from anywhere in our Knowledge Base at the top or bottom of the page.
Support is provided to any individual who has access to the Kandji Web App. You can invite other administrators in the Access tab of the Settings section.
Users of enrolled devices will be directed to contact their IT Admin. For security and privacy reasons, Kandji does not provide support to anyone not found in the Team section of your Kandji account settings.
Kandji Support Holiday Schedule
|Date||Support Hours (UTC)|
|January 17, 2022||06:00-15:00|
|February 21, 2022||06:00-15:00|
|March 14-25, 2022||06:00-24:00|
|April 5, 2022||11:00-01:00|
|April 18, 2022||11:00-01:00|
|May 2, 2022||11:00-01:00|
|May 30, 2022||06:00-15:00|
|June 2, 2022||11:00-01:00|
|June 3, 2022||11:00-01:00|
|June 20, 2022||06:00-15:00|
|July 4, 2022||06:00-15:00|
|August 29, 2022||11:00-01:00|
|September 5, 2022||06:00-15:00|
|October 10, 2022||06:00-15:00|
|October 31- November 5, 2022||06:00-02:00|
|November 11, 2022||06:00-15:00|
|November 24, 2022||06:00-15:00|
|November 25, 2022||06:00-15:00|
|December 23, 2022||Closed|
|December 26, 2022||Closed|
|December 27, 2022||11:00-1:00|
|January 2, 2023||Closed|