Deleting a Device Record and Uninstalling Kandji

By Declan Alleyne

What to expect when you delete a device record from Kandji

Deleting a device record from Kandji lets admins remove unwanted or unused devices from the Kandji Web App. Additionally, if the device is online, the Kandji agent and MDM Profile will be removed as applicable.

This action cannot be undone.

When a device record is deleted, all related device record information is destroyed. All Parameter history will be lost, and the device will need to be re-enrolled into Kandji for future use if it was manually enrolled. If the device was enrolled through automated device enrollment, it will automatically re-enroll during Setup Assistant.

Learn how to remove a device from your Kandji account

If you no longer wish to manage a device, you can uninstall Kandji from the device and remove its record in your Kandji account with one step. Here's how:

  1. Log in to your Kandji account and open Devices.
  2. Click on the device you wish to remove.

  3. Click the More button (...) at the top right of the device record.
  4. Click Delete Device Record.

  5. In the confirmation pop-up window, type DELETE in the text field.
  6. Click Delete Device Record.
Please note that the following device secrets will be permanently removed from Kandji; Device lock PIN code, Recovery password, FileVault Recovery Key, and Activation Lock Bypass Code.

The Kandji Agent will be notified on the next check-in (every 15 minutes) that the computer is no longer enrolled and uninstall itself automatically after removing any installed profiles.

The device must be on and have internet access for the uninstall to complete. Deleting the device record will remove all history of that device stored in Kandji and can not be recovered. This will not erase the device.