Learn when and how to contact AppleCare Enterprise Support
AppleCare Enterprise Support
In certain situations, Kandji support might suggest reaching out to the AppleCare Enterprise Support team. This is particularly relevant for issues related to Apple Business Manager, Apple Push Notification Services, Apple hardware, macOS, or iOS, where AppleCare might be better equipped to assist.
If a Kandji Support representative advises you to contact AppleCare Enterprise Support directly, please provide them with as much context from your Kandji support case as possible, if requested. Kandji collaborates closely with AppleCare, and both support teams can coordinate on cases when necessary. Make sure to share your Kandji ticket number with AppleCare Enterprise Support if it's anticipated that both teams will need to work together to resolve your issue.
Contacting AppleCare Enterprise Support
You can reach AppleCare using your AppleCare Professional Support Agreement or by contacting them using the global phone numbers. Please use the Enterprise number.
United States - Enterprise Support: 1-866-752-7753
AppleCare Enterprise Support Hours
For customers with an AppleCare Professional Support Agreement, the AppleCare Enterprise Portal (AEP)days is available seven days a week, 24 hours a day. Please refer to your Support Agreement Proof-of-Coverage documentation for more details.
Contact Apple for Deployment Programs Support
If you need assistance enrolling in Apple Business Manager, please refer to the Apple Business Support website. You can reach AppleCare Deployment Programs Support by phone at 1-866-902-7144
Contact Apple for Apple Push Notification Services Certificates
For help with Apple Push Notification Services, please refer to the Contact Apple for help with Push Notification Service Certificates web page. You can reach AppleCare Deployment Programs Support by phone at 1-866-902-7144