Learn how Kandji identifies macOS, iOS, and iPadOS devices as "offline" and how to find them again
Overview
Each device enrolled with Kandji checks in regularly to enforce and report on Blueprint parameters and update application inventory and technical details. After 30 days of MDM inactivity, a device will be marked as "Offline". The device will remain offline until it can check in or one of the actions below is taken.
Take Action
Reactivate
To bring a device out of "Offline" status, it needs to be turned on with an active Internet connection. Once it completes a check-in with Kandji, the device will be removed from the "Offline" section.
Kandji can check in from an internet-connected device at the standard login or lock screen, but not from the FileVault login screen when a Mac reboots.
Remove from Account
If Kandji should no longer look for this device, follow these steps to remove it from your account. Carefully review the ramifications of removing a device from Kandji before proceeding.
Reinstall
If a device was erased, Kandji must be re-installed manually or via MDM to operate properly. Kandji will automatically link the old and new records using the UUID and serial number.
If a Mac was repaired and received a new logic board, the records may not match up. To ensure past records are logged and kept, it's recommended that you do not remove the old Mac entry from your account.
See the Devices section of our Knowledge Base for more detailed information about taking action on devices.