Access to Kandji Support

Learn who can get support and when.

Kandji is a powerful yet easy-to-use tool designed for IT administrations of any size organization. Our support team and this Knowledge Base are here to help answer any questions. Below you'll find details on the level of support users can receive based on access to their company's Kandji Web App. For more information, you can read about the Kandi Agent or an overview of the platform.

Contacting Support

  • Chat: Live chat is available for all Kandji Team Members from Monday to Friday, 3:00 am to 6:00 pm Pacific Time (excluding company holidays). Click on the Chat Bubble at the bottom right of the Kandji Web App. 
  • Email: Reach out to us via email at We will get back to you as soon as possible.
  • Knowledge Base: Available 24/7 at, you'll find overviews of all areas of Kandji and frequently asked questions. You can also submit a ticket from anywhere in our Knowledge Base at the top or bottom of the page.

Team Members

Support is provided to any individual who has access to the Kandji Web App. You can invite other administrators in the Access tab of the Settings section.

End Users

Users of enrolled devices will be directed to contact their IT Admin. For security and privacy reasons, Kandji does not provide support to anyone not found in the Team section of your Kandji account settings.

Kandji Support Holiday Schedule