Self Service
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      1. Kandji Support
      2. Self Service

      Self Service App

      Learn how to navigate and install software from Self Service on Managed Devices

      Using Self Service

      The Self Service App will automatically install on all enrolled Mac computers. Self Service can be opened from either the menu bar app, Launchpad, or from the Applications folder in Finder. Self Service is installed at:

      /Applications/Kandji Self Service.app


      The Self Service App will automatically close after 15 minutes of inactivity. Kandji agent updates will not be installed if Self Service is open. 


      Opening Self Service from the Menu Bar App 

      Self Service can easily be launched using the existing menu bar app. 

      1. Click the Kandji logo in the menu bar.
      2. Click the gear icon.
      3. Select Open Self Service.
        Kandji-Support-KB-SS-app-OpenFromMenu-1

      Opening Self Service from Launchpad 

      Self Service can easily be launched using Launchpad. 

      1. Click the Launchpad icon in the dock.
      2. Click on the Kandji app icon.

        Kandji-Support-KB-SS-ap-lp

      Navigating Self Service

      The primary means of navigation for Self Service is the navigation bar on the left-hand side of the app. The All and Recommended categories will always be shown. Any additional categories will automatically populate and display based on the Library Items assigned to the computer. 

      1. Search Bar - Search Self Service for available items.
      2. Categories
        • All - All items available in Self Service will be shown here.
        • Recommended - Any items marked by your administrator as recommended will show up here.
        • Other categories will depend on your organization's configuration.
      3. Activity - Recent installation activity will be shown here. App install date and installation status can be viewed.

        Kandji-KB-Self-Service-Main

      Installing Available Applications

      Apps made available for Self Service installation will display:

      1. App Icon
      2. App Title
      3. App Description
      4. Install Button

        Kandji-KB-App-Info

      Clicking the INSTALL button will download and install the app.

      After installing an app, the button will change to OPEN. You can then access an additional contextual menu by moving your mouse next to the OPEN button and clicking the ellipsis.

      1. Reinstall the app
      2. Show the app in Finder
      3. Add the app to the Dock
      4. Open the app's support webpage
      5. Show the app in the App Store (Apps & Books apps only)

      Kandji-KB-Self-Service-Menu

      Clicking the App icon or App Name will bring up additional information:

      1. App Icon
      2. App Name
      3. Short App Description
      4. Long App Description
      5. Install Button 

      Once an app has been installed the INSTALL button will change to OPEN.

      Kandji-Support-KB-SS-App2