Self Service App

Learn how to navigate and install software from Self Service on managed devices

Using Self Service

The Self Service App will automatically install on all enrolled Mac computers. Self Service can be opened from either the menu bar, Launchpad, or from the Applications folder in Finder. Self Service is installed at:

/Applications/Kandji Self Service.app


The Self Service app will automatically close after 15 minutes of inactivity. Kandji agent updates will not be installed if Self Service is open. 

Opening Self Service from the Menu Bar App 

Self Service can easily be launched from the menu bar. 

  1. Click the Kandji logo in the menu bar.
  2. Click the gear icon.
  3. Select Open Self Service.
    Kandji-Support-KB-SS-app-OpenFromMenu-1

Opening Self Service from Launchpad 

Self Service can easily be launched using Launchpad. 

  1. Click the Launchpad icon in the Dock.
  2. Click on the Kandji app icon.

    Kandji-Support-KB-SS-ap-lp

Navigating Self Service

The primary means of navigation for Self Service is the navigation bar on the left side of the app window. The All and Recommended categories will always be shown. Any additional categories will automatically populate and display based on the Library items assigned to the computer. 

  1. Search: Search Self Service for available items.
  2. Categories:
    • All: All items available in Self Service.
    • Recommended: Any items marked by the administrator as recommended.
    • Other categories depend on the organization's configuration.
  3. Activity: Recent installation activity, app install dates, and installation status can be found here.

    Kandji-KB-Self-Service-Main

Installing Available Applications

Apps that are available for Self Service installation will display:

  1. App icon;
  2. App name;
  3. App description; and
  4. Install button.

    Kandji-KB-App-Info

Clicking the Install button will download and install the app. After installing an app, the button will change to Open. Additional options can be accessed by moving the mouse next to the Open button and clicking the ellipsis:

  1. Reinstall the app;
  2. Show the app in Finder;
  3. Add the app to the Dock;
  4. Open the app's support webpage; and
  5. Show the app in the App Store (Apps & Books apps only).

Kandji-KB-Self-Service-Menu

Clicking the App icon or App name will bring up additional information:

  1. App icon;
  2. App name;
  3. Short app description;
  4. Long app description;
  5. Install Button 

Once an app has been installed the Install button will change to Open.

Kandji-Support-KB-SS-App2