1. Kandji Support
  2. Frequently Asked Questions

MFA for Standard Authentication

Learn about using MFA to access the Kandji Web App.

On March 10, 2021, Kandji will begin enforcing Multifactor Authentication for all users who sign into a Kandji instance using an Email and Password Combination. This MFA requirement will not affect users who authenticate via a Google or Office 365, or via an SSO Connection. 

Register an MFA Application

Learn how to register an MFA (TOTP) application to your account. At this time, you may only register 1 TOTP application per user account. 

  1. Navigate to your Kandji instance, and click Log In
    Kandji-Support-KB-MFA-1@2x
  2. Login using your Email & Password.
    Kandji-Support-KB-mfa-2 2@2x-1
  3. After authenticating, you will see the following prompt to scan the registration QR code with your TOTP application. Any TOTP application will work such as Google Authenticator. Scan the barcode and complete the setup within your TOTP application. 
  4. Enter the TOTP code shown in your application. 
  5. Click Continue.mfa-setup-1
  6. Copy your Recovery Code.

    After configuring your TOTP application, you will be given a recovery code to regain access to your account in the event that you lose access to your TOTP application. If you lose access to your TOTP application and your recovery code, please contact Kandji Support.
  7. Click the "I have safely recorded this code" checkbox.
  8. Click Continue.
    mfa-setup-2


    MFA Registration is now complete, the next time you sign into Kandji you will see a MFA prompt similar to the following:
    mfa-setup-3

Manage your MFA Applications

Learn how to delete and manage your registered MFA application. 

  1. Log in to your Kandji instance, click your name in the lower-left corner.
  2. Click My Profile.
  3. Click the Multi-Factor Authentication tab.
  4. Click on the ellipsis to delete the MFA application.
    You will be required to register a new MFA application upon your next login. 

    mfamanage

 


 

Learn more about using Multi-Factor Authentication for signing in with G Suite and Office 365 below: