User Experience with Managed OS

Understand what your users will experience during the Managed OS update process.

Update Notifications

Users will receive a banner notification starting 5 days before the enforcement deadline.

BannerNotification

The banner notification has these available actions:

  • Learn More: The Kandji menu bar app will open to the Update Info page. 
  • Remind in 1 hour: The user will receive the banner notification again in 1 hour. 
  • Remind Tomorrow: The banner notification will be hidden for 1 day before the user is prompted again.
BannerActionMenuFull

Updating macOS Inside the Kandji Menu Bar App

Users will notice the Kandji menu bar app has a red dot indicating that an action is required. This indicator will begin to appear 5 days prior to the enforcement deadline.

When clicking on the Kandji menu bar app dropdown, users will see the available macOS update and its version. 

The update will be visible in the Kandji menu bar app starting 5 days prior to the enforcement deadline. 

UpdatePendingFull

Update Info: Once a user clicks the Learn More option from the banner action menu,
or clicks the available update in the menu bar app, they will be presented with the update information and the option to start the update immediately. Once the user clicks Start Now, all open apps will be forcibly closed and kept closed until the update is finished. 

UpdateDetails

Install in Progress: After a user starts an update via the Kandji menu bar app, they will be shown the following Install in Progress window. The Mac will automatically reboot to complete the update installation. 

UpdateInProgress-1

Enforcement Deadline Reached

Once the enforcement deadline has been reached, the Kandji menu bar app will open, displaying a 30-minute countdown, giving the user time to close all programs and save their work.

If the user does not click Start Now by the end of the countdown, Kandji will forcibly close all apps and begin the upgrade. 

In cases where the deadline for an enforced version has passed for a Mac running an older incremental version of macOS, the latest released version of macOS will be enforced, regardless of the enforced version in Kandji.  For example, a Mac running macOS 12.1 that has passed the enforcement deadline for macOS 12.2.1 will get macOS 12.3 installed.

CountdownFull5-Minute Warnings: After the 30-minute countdown starts, if the user closes the Kandji menu bar app, they will receive a banner notification every 5 minutes notifying them that their Mac will restart soon, with the option to open the timer. 

RestartPendingFull

 

To learn more about Managed OS, please see our other support articles:
Configuring Managed OS
Managed OS Compatibility and Installation Mechanisms