---
title: "Support Customer Portal"
slug: "support-customer-portal"
updated: 2025-02-25T18:48:15Z
published: 2025-02-25T18:48:15Z
canonical: "support.kandji.io/support-customer-portal"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.kandji.io/kb/llms.txt
> Use this file to discover all available pages before exploring further.

# Support Customer Portal

The Support Customer Portal allows customers to open new support tickets, communicate with support, and check the status of existing support requests.

### Signing In

Customers can sign in to the Support Customer Portal from any page in our [Knowledge Base](/v1/docs). At login, you can enter the subdomain of your tenant and authenticate with your web app credentials.

> [!NOTE]
> In order to log into the Support Customer Portal, users must be a [Team Member](/v1/docs/team-member-role-permissions) with at least Auditor level access to the Kandji Web App.

![](https://cdn.document360.io/0844b095-d720-4a7b-bb17-ec97d9bc6e41/Images/Documentation/L9hfs9Y4qsRe33wRmqNIQgvCStQomW2t6w.png)

### Viewing Tickets

The **Tickets** page will show the current ticket activity. From here, you may:

- View ticket identifiers
- View ticket subjects, click on them to view threaded communication with support, and add new responses
- View the status of your support tickets

![](https://cdn.document360.io/0844b095-d720-4a7b-bb17-ec97d9bc6e41/Images/Documentation/eFMhqhVJfvuFsW9fGnOyZvNqbS4rxAVJZQ.png)

> [!NOTE]
> Any [Team Member](/v1/docs/team-member-role-permissions) included in communications for a ticket will have access to that ticket in their portal.

### View All Tickets Associated with your Tenant

By default, web app team members will exclusively have access to tickets they have created. [Account Owners](/v1/docs/team-member-role-permissions) may request visibility to all tickets associated with their company tenant, for themselves and/or any other web app team members, by contacting support via chat, support portal, or email at [support@kandji.io](mailto:support@kandji.io).

### File a Support Ticket

Click on **Submit a Ticket** to open a new ticket with **Kandji Support**.

- You can attach files and include a serial number of a device

![](https://cdn.document360.io/0844b095-d720-4a7b-bb17-ec97d9bc6e41/Images/Documentation/7azGB9ORx8hYT5lCMwcM_ZpikjplPI46-g.png)