Frequently Asked Questions

Get answers to common questions.

• Re-Provision a macOS Device
• Why can't I allow Screen Recording, Camera, or Microphone access?
• Why didn't Kandji capture a device's FileVault Recovery Key?
• Deleting a Device Record
• Legacy System Extensions Alerts
• Why isn't a device checking in as expected?
• What does the Flushing Action do?
• HIPAA Compliance
• Did Kandji erase my computer?
• Does Kandji support Multi-Factor Authentication?
• What to do when you are unable to login to your Kandji account
• What are the different statuses of Library Items?
• Have an idea? Issue? Request?