Deleting a Device Record and Uninstalling Kandji

What to expect when you delete a device record from Kandji

Deleting a device record from Kandji lets admins remove unwanted or unused devices from the Kandji Web App. If the device is online, the Kandji agent and MDM Profile will be removed as applicable.

The device must be powered on and have internet access for the uninstall to complete. Deleting the device record will remove all history of that device stored in Kandji and can not be recovered. This will not erase the device.

Important Considerations

• When a device record is deleted, all related device record information is destroyed.
• The following device secrets will be permanently removed from Kandji:
  • Device lock PIN code
  • Recovery password
  • FileVault Recovery Key
  • Activation Lock Bypass Code
• All Parameter history will be lost.
• The device will need to be re-enrolled into Kandji in order to regain management.
  • If the device is Automated Device Enrollment-eligible, it will automatically re-enroll with Kandji during Setup Assistant.
  • If the device is not Automated Device Enrollment-eligible, it will need to be manually re-enrolled using your Add Devices link.

Removing a Device from Your Kandji Tenant

This action cannot be undone.

If you no longer wish to manage a device, you can uninstall Kandji from the device and remove its record in your Kandji account with one step. Here's how:

1. Log in to your Kandji account and open Devices.
2. Click on the device you wish to remove.
3. Click the Device Action Menu at the top right of the device record.
4. Click Delete Device Record.
   
5. In the confirmation pop-up window, type DELETE in the text field.
6. Click Delete Device Record.
   

The Kandji Agent will be notified on the next check-in (every 15 minutes) that the computer is no longer enrolled and uninstall itself automatically after removing any installed profiles.

Removing Multiple Devices from your Kandji Tenant

1. Log into your Kandji account and open Devices.
2. Use the radio buttons on the left to select the devices you wish to remove.
3. Use the Bulk Action Menu at the top right of the devices list.
4. Click Delete Devices.