Access to Kandji Support

Learn who can get support and when.

Kandji is a powerful, yet easy to use tool designed for IT administrations of any size organization. Our support team and this knowledge base are here to help answer any questions. Below you'll find details on the level of support users can receive based on their access to Kandji's Web-app. 

Contacting Support

  • Chat: Live chat is available for all Kandji team members from Monday to Friday, 9:00 am to 6:00 pm Pacific Time. Click on the Chat Bubble at the bottom left of the Kandji Web App. 
  • Email: Reach out to us via email at support@kandji.io. We will get back to you as soon as possible.
  • Knowledge Base: Available 24/7 at support.kandji.io, you'll find overviews of all areas of Kandji and frequently asked questions. 

Team Members

Support is provided to anyone who has access to the Kandji Web App. You can invite other users in the Team section of Settings

End Users

Users of enrolled devices will be directed to contact their IT Admin. For security and privacy reasons, Kandji does not provide support to anyone not found in the Team section of your Kandji account settings.