Learn when, and how to contact AppleCare Enterprise Support
AppleCare Enterprise Support
In certain circumstances, Kandji support may defer you to the AppleCare Enterprise Support team. In situations such as issues with Apple Business Manager, Apple Push Notification Services, Apple Hardware, macOS, or iOS AppleCare may be better suited to troubleshoot certain issues.
If you've been asked by a Kandji Support representative to reach out to AppleCare Enterprise Support directly, please provide as much context to AppleCare from the Kandji support case as possible, if requested. Kandji is a Cooperative Support partner with AppleCare, and as such the Kandji Support and AppleCare Enterprise Support teams can work together as needed on cases, be sure to provide AppleCare Enterprise Support your Kandji ticket number if it's expected that the two teams will need to interact to resolve an issue.
Contacting AppleCare Enterprise Support
You can reach AppleCare using your AppleCare Professional Support Agreement, or by contacting them using the global phone numbers. Please use the Enterprise number.
United States - Enterprise Support: 1-866-752-7753
AppleCare Enterprise Support Hours
For customers with an AppleCare Professional Support Agreement, The AppleCare Enterprise Portal (AEP) is available 7 Days/Week, 24 Hours/Day. Please refer to your Support Agreement Proof-of-Coverage documentation for more details.
Contact Apple for Deployment Programs Support
If you need assistance getting enrolled in Apple Business Manager, please refer to the Apple Business Support web site.